Numerous studies examining the role of tacit knowledge claim that it accounts for 80%–90% of an organization’s knowledge. However, because tacit knowledge is not codified and documented, this ...

People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. Global markets present tremendous opportunities to those who are able to sort out what’s meaningful from the ...

Bottom Line: Companies gain a competitive advantage when different divisions, such as sales and marketing, share non-quantifiable information. But to support the flow of this all-important tacit ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...