Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

BEIJING, April 24, 2023 /PRNewswire/ -- Infobird Co., Ltd (IFBD) ("Infobird" or the "Company"), a leading provider of AI-powered customer engagement solutions in China, today announced that it has ...

Okta Customer Support System Hacked The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Customer service experiences can really stick with you—a positive interaction can inspire brand loyalty, and a negative one can prompt a complete boycott. But encounters with automated customer ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...