SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty (NYSE: PD), the leader in digital operations management, continues to expand its product line designed specifically for customer service teams. Less than two ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Customer service has traditionally been viewed as a cost center for businesses. It's often seen as a necessary expense that only adds a little value to the bottom line. But customer experience is ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s most advanced contact center platform, today announced Outdoorsy selected UJET as the foundation of its customer service operations. Outdoorsy ...

Customer service has never been a more important differentiator for enterprises than it is now in the economic downturn, according to software giant Microsoft. The financial crisis provides a key ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

When it comes to customer service, the interaction between a company and its customers can be a make-or-break situation. In an age where online reviews drive millions of buying decisions, the need for ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...