To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Organisations do not require the assistance of a global financial downturn to reach the conclusion that anything less than perfect customer service could have serious repercussions for the bottom line ...

Training company Balance Learning has launched two customer service courses on fully-interactive DVDs. Last month Balance Learning launched Influencing Skills – the first of a scheduled 14 courses.

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

The little things we overlook that mean so much to people. With more than 71 percent of the country employed in the service industry, customer service is a major concern to service providers. That is ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

When it comes to customer service, we have memorable experiences. However, being on the receiving end of bad customer service generally motivates us to spread the word to anyone who is willing to hear ...

Free customer service training is being offered to businesses in South Cumberland. The full-day programme, Welcome Host Gold, ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...