Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Web Transaction Server lets you manage and monitor all Web interactionsto and from the agents' desktops. Inbound Web requests to speak to a live agent can be queued just like voice calls or logged and ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...