No advertising campaign goes from storyboard to sales driver by itself. The client services manager is the ad agency executive who guides the campaign-building process. From client communications and ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

According to a recent legal industry study, 1 85% of United States lawyers report that client satisfaction is critical to success, yet only 37% of those surveyed are formally measuring client ...

Fidelity Investments on Monday said it has rolled out a new program aimed at improving customer service for its affiliated advisors. Fidelity Investments on Monday said it has rolled out a new program ...

Are you looking for a job that pays well in consumer services? Check out this comprehensive breakdown to learn all you need to know. Some professionals love the human element of business. If you enjoy ...

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. But is there actually a difference between the roles? Are their objectives and processes the ...